Frequently Asked Questions
Shipping
- How Long Does It Take for My Order to Arrive?
We offer the convenience of next-day shipping for orders within the US, ensuring your items arrive quickly and efficiently.
- Where Do You Ship From?
We ship our products from our warehouses located in Houston and Dallas, Texas.
- Can I Track My Order?
Yes, once your order has been shipped, you will receive an email with a tracking number. You can track your order by visiting our website and entering the tracking number to follow its progress.
Payment
- What Payment Methods Do You Accept?
We accept a wide variety of payment methods, including credit cards, debit cards, PayPal, Shopify Payments, Apple Pay, Google Pay, Amazon Pay, and more.
- How Do I Pay for My Order?
You can pay for your order by selecting your preferred payment method during the checkout process. Our secure checkout system ensures a smooth and safe transaction.
- What if I Need to Change My Payment Method?
If you need to change your payment method after placing an order, please contact our customer service team. We will be pleased to assist you with any adjustments.
Returns and Refunds
We do not issue refunds for printers. However, we will replace parts and pieces that are faulty due to manufacturing defects, but not those caused by the consumer. We also do not offer refunds on our supplies. If the supply has been used and there is no manufacturer defect, refunds are not available. Should any situation arising from a manufacturing defect occur, we will promptly get in contact with you and replace the item at no cost to you! For further concerns regarding refunds and exchanges, please contact us.
Customer Service
- How Can I Contact Customer Service?
You can contact our customer service team through email, phone, WhatsApp, or live chat. We're available 24/7 to assist you with any inquiries or concerns.
- What Are Your Hours of Operation?
Our customer service team is available during business hours from Monday to Friday, 8:30 AM to 5:30 PM Central Time Zone (CT), to provide support and answer any questions.
- What if I Have a Problem with My Order?
If you encounter any problems with your order, please don't hesitate to contact our customer service team. We are committed to resolving any issues to your satisfaction.
Other
- What are the benefits of DTF printing?
DTF (Direct to Film) printing is a versatile method that's applicable to various fabrics, including cotton, polyester, and blends. It's a relatively low-cost option, and the resulting prints are known for their durability and longevity.
- What are the different types of DTF printers?
There are two main categories of DTF printers: manual and automatic. Manual DTF printers are commonly used, affordable, and user-friendly. Automatic DTF printers, though more costly, offer quicker printing speeds and generally yield higher quality prints.